Shipping Policy – Viveenzaa

Welcome to Viveenzaa. We are committed to providing fast, reliable, and secure delivery for all beauty and skincare tools purchased from our store.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-demand seasons, processing times may be slightly delayed.

Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Times

Estimated delivery times:

• United Kingdom & Europe: 5–10 business days
• United States & Canada: 7–14 business days
• International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to customs processing, courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Costs

Shipping fees are calculated automatically at checkout based on your delivery location and selected shipping method.

Occasionally, we may offer free shipping promotions on selected products or minimum order values.

4. Order Tracking

After your order has been shipped, a tracking number will be sent to your registered email address. Customers can use the tracking information to monitor the progress of their shipment.

5. Customs, Duties & Taxes

International customers may be required to pay customs duties, import taxes, or other fees imposed by their local government. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate before placing an order. Viveenzaa is not responsible for lost packages, failed deliveries, or delays caused by incorrect or incomplete shipping information.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged, lost, or stolen during transit, please contact us within 7 days of the delivery date.

To assist with claims, customers may be asked to provide:

• Order number
• Photos of damaged items or packaging
• Proof of delivery issues

We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Delayed Deliveries

While we aim to deliver all orders within the estimated timeframe, delays caused by courier services, customs clearance, weather conditions, or other external factors are beyond our control.

9. Contact Us

For questions regarding shipping, tracking, or delivery issues, please contact us:

Email: sammy.wealth.gtb@gmail.com
Website: Viveenzaa Official Store